Shipping and Refund Policy

Order Processing Times
Unless otherwise stated, Branches Of Me products are made consciously and lovingly to order. The time frame is mentioned in each individual listing: It will take approximately 7-14days to make your order depending on current order volume before your product is shipped out. 
For In Stock/Ready to ship products, they will be shipped within 2 days of ordering

Packaging
As an eco business, the environment is considered in all of my decisions. Therefore your products will be packaged in either repurposed, compostable or recyclable packaging. I would appreciate if you could dispose of these items in the most environmentally friendly way. On the odd occasional i need to use Australia Post satchels, I ask you please to recycle them at coles or woolies in the RedCylce bins or turn them inside out and reuse them

Shipping Partners
For Domestic orders, your products are shipped via Australia Post or Sendle, depending which option you choose at checkout. Sendle is not the carrier but the agent, they will arrange your delivery with either Couriers Please or Amarex - this selection is under 'Courier'. If 'NO tracking' is selected, you are aware your products will be sent via envelope with Australia Post's letter service at our own risk.

Shipping Times
For domestic orders: Shipping times vary depending on location. Branches Of Me is located on the NSW Central Coast. Therefore metro Sydney can expect their order within 2-3 days, regional 3-5 days and interstate 5-14 days. For WA please allow up to 14days.

For International Orders

Australia Post is used for International orders and the time frame varies from country to country. Please use this guide to check your country:  https://auspost.com.au/service-updates/international-delivery-updates

Unfortunately I DO NOT Ship to all US, Canada, EU and UK countries at this stage


Refunds
It is important to me that you are satisfied with your purchase from Branches Of Me. If you are not satisfied, an item may be returned for a refund within 21 days of shipping confirmation.
Excluding Swim Nappies, Cloth pads, Make up Pads and Breast Pads due to hygiene reasons

To be eligible for a refund an item must be unused, in the same condition in which you received it, and in its original packaging. Refunds will only be given to the original purchaser. Please note that custom made items may only be returned for a refund if it contains a manufacturing defect.
For change of mind purchases please contact me to discuss at branches.of.me@outlook.com

Returns on Swim Nappies, Cloth Pads, Make Up Pads and Breastpads can ONLY be made if they are faulty. If you feel there is a problem with the product received, please contact me via email: branches.of.me@outlook.com and include the following information:
Your email address
Invoice number
Date of purchase
Name of product
Reason for returning the product

I will respond within five business days with instructions on how to return the product for a refund and when the refund will be paid. The refund will be paid using the same method the customer used to purchase the product(s). I reserve the right to reject a request for a refund if a returned item is not in its original condition when I receive it.
All shipping costs associated with the return of an item for a refund are the responsibility of the original purchaser. Branches Of Me reserves the right to change, modify, add or remove any part of this Returns and Refunds Policy at any time and without notice. 

Please contact me if you have any concerns, I want you to love your products and would like to hear from you if there are any issues so i can help to resolve them