Shipping and Refund Policy
Order Processing Times
Branches Of Me products are made consciously and lovingly to order. The time frame is mentioned in each individual listing:
For custom orders, It will take approximately 7-14days to make your order depending on current order volume before your product is shipped out.
For In Stock/Ready to ship products, they will be shipped within 3 days of ordering. Please make a note on the cart page if you require urgent shipping.
As an eco business, the environment is considered in all of my decisions. Therefore your products will be packaged in either repurposed, compostable or recyclable packaging. I would appreciate if you could dispose of these items in the most environmentally friendly way. On the odd occasional i need to use Australia Post satchels, I ask you please to recycle them at coles or woolies in the RedCylce bins or turn them inside out and reuse them
For Domestic orders, your products are shipped via Australia Post or Sendle, depending which option you choose at checkout. Sendle is not the carrier itself but the agent, they will arrange your delivery with either Couriers Please or Amarex - this selection is under 'Courier'.
For Snack Bags ONLY - 'NO tracking' can be selected. Please be aware your products will be sent via envelope with Australia Post's letter service at our own risk, and these envelopes can not be tracked
For domestic orders: Shipping times vary depending on location. Branches Of Me is located on the NSW Central Coast. Therefore metro Sydney can expect their order within 2-3 days, regional 3-5 days and interstate 5-14 days. For WA please allow up to 14days.
Small parcels start from $7 - This suits most of my products; including Towel Rolls. A compostable satchel or a cardboard envelope is used.
Medium parcels start from $10 - This will suit combined larger products, and is usually sent in a box i make myself from other recycled boxes
Large parcels starts from $15 - Your order will be sent in a box made by myself from other recycled boxes
For International Orders
Australia Post is used for International orders and the time frame varies from country to country. Please use this guide to check your country: https://auspost.com.au/service-updates/international-delivery-updates
Unfortunately I DO NOT Ship to all US, Canada, EU and UK countries at this stage
(This is due to the countries import taxes and/or insurance restrictions)
Edit** Swim nappies can now be ordered to UK and EUROPE from my Etsy Store:
If you were hoping for another product internationally, please enquire by email or message me on my Etsy page
It is important to me that you are satisfied with your purchase from Branches Of Me. If you are not satisfied, an item may be returned for a refund within 21 days of shipping confirmation.
Excluding Swim Nappies, Cloth pads, Make up Pads and Breast Pads due to hygiene reasons
To be eligible for a refund an item must be unused, in the same condition in which you received it, and in its original packaging. Refunds will only be given to the original purchaser. Please note that custom made items may only be returned for a refund if it contains a manufacturing defect.
For change of mind purchases please contact me to discuss at email@example.com
Returns on Swim Nappies, Cloth Pads, Make Up Pads and Breastpads can ONLY be made if they are faulty. If you feel there is a problem with the product received, please contact me via email: firstname.lastname@example.org and include the following information:
Your email address
Date of purchase
Name of product
Reason for returning the product
I will respond within five business days with instructions on how to return the product for a refund and when the refund will be paid. The refund will be paid using the same method the customer used to purchase the product(s). I reserve the right to reject a request for a refund if a returned item is not in its original condition when I receive it.
All shipping costs associated with the return of an item for a refund are the responsibility of the original purchaser. Branches Of Me reserves the right to change, modify, add or remove any part of this Returns and Refunds Policy at any time and without notice.
Please contact me if you have any concerns, I want you to love your products and would like to hear from you if there are any issues so i can help to resolve them